Reliable Answers to our Most Common Questions
Lux Cleaning Co. is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable cleaning services around. Our team of professionals have taken the time to answer some of our most frequently asked questions for your convenience.
Have a specific question?
Call (832)378-8108 to speak with us today.
How many housekeepers do you send?
Our normal team consists of two housekeepers.
Do I need to provide supplies?
We provide all of our own cleaning supplies. If you would like to use your own supplies, please let us know when you schedule your clean.
Do I need to do anything before the housekeepers arrive?
To make cleaning more efficient, we ask that the sink is clear of dishes and there is a designated spot for clutter (toys, clothes, other household items.)
Do I need to do anything to prepare for a move-out clean?
Please make sure home is empty. We do need electricity and water to clean so please make sure your utilities are still functioning.
Can I request the same housekeepers each visit?
Yes, we will make every effort to have the same team clean your home each visit but it's not always possible due to illness, vacations or days off.
What do you not clean?
For health reason, our teams will not clean blood, feces, vomit, or urine from animals.
To ensure we provide your home with the highest quality of care, we don’t typically:
Clean the inside of your fireplace
Clean your iron
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
When do you charge my credit card?
We charge all credit cards the day of the cleaning once all work is completed.
How much notice do I need to give to change or cancel an appointment?
You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we may charge a $35-$50 late cancellation fee depending on location.